if ($agc_data['carrier'] == 'premium') echo "dial_prefix=SIP/premium_trunk/\n"; else echo "dial_prefix=SIP/budget_trunk/\n";
The most common problem is receiving "Login incorrect, please try again" errors. This can stem from:
Because agc/vicidial.php relies heavily on JavaScript and AJAX to communicate with the server without reloading the page, performance bottlenecks can occur. Use these tips to ensure a smooth experience: 1. Hardware and Network
These vulnerabilities collectively demonstrate the importance of maintaining up-to-date VICIdial installations and applying security patches promptly. Many of the most severe vulnerabilities have been addressed in newer builds, but administrators running older versions remain at risk. agc vicidial.php
Use the agc/vicidial.php logs to monitor agent pause times and call-handling efficiency. Troubleshooting agc/vicidial.php
Then modify agc_vars.inc to set:
This documentation assumes agc_vicidial.php is a custom file. If your organization uses a proprietary AGC system, replace API endpoints and authentication methods accordingly. Always test in a staging environment before production deployment. Troubleshooting agc/vicidial
: Verify that the softphone (like Linphone or Zoiper) is properly registered to the Asterisk server. Check that the phone login and phone password fields entered into vicidial.php match the settings in the admin panel exactly. 2. Blank Screen or Loading Hangs
$hour = date('H'); if ($hour < 9 || $hour > 20) echo "custom_audio=/var/lib/asterisk/sounds/afterhours.gsm\n";
The AGC uses phone credentials (login_user and login_pass) for initial authentication. After successful phone login, agents proceed to a secondary screen where they select or confirm their campaign affiliation. // Highest verbosity $DBDEBUG = 1
: This happens when the agent's browser stops sending its per-second AJAX keep-alive loops, or if the network drops packets. Solution :
You can write dynamic scripts using variables like --A--first_name--B-- . When a call arrives, vicidial.php automatically parses these variables to show personalized text to the agent.
$DEBUG = 9; // Highest verbosity $DBDEBUG = 1; // Logs all SQL queries $AST_verbose = 5;
Because agc/vicidial.php is a powerful file that interacts with the database and the Asterisk server, it is a prime target for security audits.